Contact Us

Rider Questions
For rider questions including trip planning, fares or other UTA information, please call:

  • 801-RIDE-UTA (743-3882) or Toll Free: 1-888-RIDE-UTA (743-3882) 
  • Telephone communication for deaf/hearing impaired persons (if you use a teletypewriter or computer equipped with TTY) is available by dialing 711, then give the relay operator the Customer Service number 801-743-3882Calls may be placed with video relay as well if you have equipment available.

Call Center Hours: Monday-Saturday, 6 a.m. to 7 p.m., Closed Sunday. 

FAREPAY Card Support

  • For FAREPAY card support or to report a lost or stolen card please call 1-877-882-0200
  • Activate your card over the phone by calling 1-855-847-4797

Customer Concerns and Feedback
To provide customer feedback, or comments, you may submit an electronic comment form (below), or call Customer Support:

  • Salt Lake: (801) 287-2667
  • All other counties: 1-877-882-0200  
  • Espanol: 801-287-4660

A Note Regarding Personal Information
UTA protects your personally identifiable information received at the time you submit a comment to UTA’s Customer Service Department either electronically or telephonically. Any such comments received will be used for internal UTA purposes only. Incoming Customer Service comments are subject to the provisions of the Governmental Records Access and Management Act. As such, UTA will release any personally identifiable information only as required by law.

Please refrain from use of profanity in your comment.

Customer Service

Customer Service
  • Customer Service

  • Contact Name

  • Address

  • 999 Anywhere Drive

  • Suite 200
  • Phone

  • 801-888-8888
  • Incident

  • Time & date of the incident or issue.
    Valid format: MM/DD/YYYY HH:MM(:SS) AM/PM
    Example: 5/29/2017 9:29:28 PM

  • Please describe where the incident ocurred.
    Library TRAX Station, Salt Lake City

  • Example: 201
  • UTA Employee/Vehicle

  • Leave blank if unknown.

  • Leave blank if unknown.

  • Please describe the UTA employee.

  • Leave blank if unknown.
  • Location

  • Example: Library TRAX Station, Salt Lake City.

  • Please select a time from the dropdown.

  • Example: Meadowbrook TRAX Station, Salt Lake City.

  • Please select a time from the dropdown.
  • Additional Information

  • Please include any information that you would like to add to your submission.