Customer Service

Welcome

Utah Transit Authority provides Customer Service assistance in languages other than English. If you, or someone you know would like assistance, please call 801-743-3882. 

The following languages may be available during business hours:

  • Spanish
  • French
  • Tongan
  • Vietnamese
  • Chinese


A Note Regarding Personal Information
UTA protects your personally identifiable information received at the time you submit a comment to UTA’s Customer Service Department either electronically or telephonically. Any such comments received will be used for internal UTA purposes only. Incoming Customer Service comments are subject to the provisions of the Governmental Records Access and Management Act. As such, UTA will release any personally identifiable information only as required by law.

Office Locations

Downtown Salt Lake City Main Office
669 W 200 S
Salt Lake City, Utah 84101
(801) 262-5626
*Corporate Office

Downtown Salt Lake City
Customer Service Lost & Found
600 West 250 South
Salt Lake City, Utah 84101
(801) 287-4664
*Customer Service Location
*Lost & Found (walk-in hours: Monday - Friday: 7:00am - 6:00pm)
                            (phone hours: Monday - Friday: 8:30am - 5:00pm)

Meadowbrook Office
3600 S 700 W
Salt Lake City, Utah 84119
(801) 262-5626
*Customer Service Location (hours: Monday - Friday: 8:30am - 5:00pm)

Timpanogos Transit Center
1145 S 750 E
Orem, Utah 84097
(801) 227-8923
*Corporate Office
*Customer Service Location
*Lost & Found (hours: Monday - Friday: 7:00am - 6:00pm)

Ogden Transit Center
2393 Wall Ave.
Ogden, Utah
(801) 626-1207
*Corporate Office
*Customer Service Location
*Lost & Found (hours: Monday - Friday: 7:00am - 6:00pm)

Phone Numbers

Customer Service / General Inquiries:
Salt Lake Area: (801) RIDE-UTA (743-3882)
In State Toll Free: 1-888- RIDE-UTA (743-3882)
Outside of Utah: 801-RIDE-UTA (743-3882)
Hours: Monday - Friday - 6 A.M. - 7 P.M. Saturday 8:30 A.M. - 5 P.M. Closed Sunday. 

Guaranteed Ride Home: (ECO Pass Holders Only)
Bus-Home (801) 287-4663 

Transit Public Safety: (801) 287-EYES (3937) 

Paratransit: (801) 287-7433
For cancellations call: (801) 287-7433 

Rideshare:
Salt Lake Area: (801) RIDE-UTA (743-3882)
In State Toll Free: 1-888- RIDE-UTA (743-3882)
Outside of Utah: 801-RIDE-UTA (743-3882) 

Lost and Found:
Salt Lake - (801) 287-4664 7:00 A.M. - 6 P.M.
Ogden - (801) 626-1207 7 A.M. - 6 P.M
Utah County - (801) 227-8923 7 A.M. - 6 P.M. 

TDD: Relay Service 711 (see note below) 

Corporate Offices:
Main Office (Salt Lake City): (801) 262-5626
Timpanogos Transit Center: (801) 227-8923
Ogden Transit Center: (801) 626-1207 

Customer Support:
Salt Lake- (801) 287-2667
Ogden- (801) 626-1207; 1-877-882-0200
Orem/Provo- 1-877-882-0200
Spanish (Bus Info): (801) 287-4660 

Please note: UTA's dedicated TDD number (287-4657) has been discontinued. If you are deaf or hearing impaired and use either a teletypewriter (TTY) or computer equipment with TTY capability to place your telephone calls, dial 711 (Relay Utah) then give the Relay operator the number for UTA: 743-3882. Calls are also accepted using the video relay services, if you have equipment available.

Hours of Operation

Buses

  • On weekdays, most buses run from approximately 6:00 A.M. until 7:00 P.M. Many buses continue to run from 7:00 P.M. to midnight.
  • Saturday service runs from approximately 7:00 A.M. until 7:00 P.M. Many buses continue to run from 7:00 P.M. to midnight. 
  • Sunday service has limited regular routes and most run from approximately 9:00 A.M. until 6:00 P.M. 
  • Ski service only runs during ski season and runs Sunday through Saturday.
  • For specific route and schedule information, click here


TRAX

  • TRAX schedules vary depending upon each route as well as the day of the week. For specific route information visit the rail schedules section of the site, here


FrontRunner

  • On weekdays, FrontRunner operates from approximately 3:30 A.M. until 12:00 A.M. Please click here for specific times.
  • On Saturdays, FrontRunner operates from approximately 7:00 A.M. until 12:00 A.M. Please click here for specific times. 
  • There is no FrontRunner service on Sunday. 

 

UTA's office hours
 
Meadowbrook Office 
3600 South 700 West, Salt Lake 
8:30 A.M. - 5 P.M. Monday - Friday 

Downtown Salt Lake City Main Office 
200 South 669 West, Salt Lake 
8 A.M. - 5 P.M. Monday - Friday 

Downtown Salt Lake City
Customer Service Lost & Found
 
600 West 250 South 
SLC, Ut 84101 
7:00AM - 6:00 PM Monday - Friday 

Timpanogos Transit Center 
1145 South 750 East, Orem 
7 A.M. - 6 P.M. Monday - Friday 

Ogden Transit Center 
2393 Wall Ave, Ogden 
7 A.M. - 6 P.M. Monday - Friday

Feedback

Please click here to submit a comment

Espanol

La Autoridad de transito de Utah provee servicio de cliente en idiomas mas que el Ingles. Si se necesita ayuda, por favor de llamar 1-888-RIDE-UTA. Se ofrece el horario siguiente come guia. El horario puede variar dependiendo de vacaciones, enfermedad, o cambios adminstrativos.