How To Ride - Trip Tips
Riding UTA is easy. Whether you’re a first time rider or a seasoned transit pro, here are some Trip Tips on riding UTA’s main services. Each video explains the basics of how to pay your fare, plan your trip, board a UTA vehicle and find help along the way. Click on the video links below and learn as you go.
Free Travel Training—UTA offers free, personal travel training sessions. Trainers will show you how to ride UTA services which are all accessible. To down load the Travel Training brochure, click here. To schedule a travel training session, call (801) 287-2275.
- Call Customer Service—For questions and assistance with UTA services (Bus, FrontRunner or TRAX), or if English is your second language, call Customer Service at (801) 743-3882 (RIDE-UTA). Persons who are deaf/hearing impaired may call 711.
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Step 1 - Use UTA’s Trip Planner to find the transportation option(s) you will need to use to get from point A to point B. You can also refer to the Systems Maps section for an overview of the system or the Route Finder page for more travel options.
Step 2 - Go to the Schedules section for departure and arrival times. Detours will be noted in red.
Step 3 - Pay your fare either in advance via the Buy a Pass Online link, at your nearest Pass Sales Outlet, or by using the Ticket Vending Machines or the Electronic Fare Collection system located at TRAX and FrontRunner stations. You must have exact change for bus service if you do not purchase an advance pass.
Frequently Asked Questions
What services does UTA offer?
UTA has seven categories of services:
- MAX (bus rapid transit)
- FLEX Routes (route-deviated bus)
- Ski Bus (offered seasonally)
- Paratransit Bus (for qualified riders only)
- TRAX (light rail system)
- FrontRunner (commuter rail)
- UTA S-Line (Streetcar)
Is UTA Accessible for people with disabilities:
UTA is committed to providing services to all customers, including passengers with disabilities. UTA’s entire fleet is 100 percent accessible and complies with the Americans with Disabilities Act (ADA) of 1990. In addition, UTA offers curb-to-curb Paratransit service for people whose functional ability prevents them from using regular UTA services. Call the Mobility Center for more information: (801) 287-2263.
How much does it cost?
UTA offers a variety of fare options ranging from a one-way trip to a premium monthly pass. There are discounted fares for participating organizations, low income, students and seniors. UTA also operates a Free Fare Zone in downtown Salt Lake City. For detailed pricing options, visit the Fares page.
How do I pay?
Fares can be purchased online via Buy a Pass Online, at your nearest Pass Sales Outlet, the Ticket Vending Machines or the Electronic Fare Collection system located at TRAX and FrontRunner stations. You must have exact change for bus service if you do not purchase an advance pass; bus cash fares are collected in fare boxes located at the front of each bus.
See below to view a “how to” video on UTA’s Ticket Machines:
See below to view a "how to" video on UTA's Ticket Vending Machines in Spanish
How do I get from point A to point B?
The Trip Planner tool will provide you with your transit options, such as using TRAX only or using a combination of bus and TRAX services, and the schedule and duration of your trip. There is also a “reverse itinerary” to plan your return trip. You can also refer to the System Maps section to get an overview of the transit system or the Route Finder page for a complete schedule.
Once you’ve determined your preferred transit option, decide how you will pay your fare and head out to your designated stop. Please arrive at your stop early to ensure you meet your bus or train.