In an effort to ensure that individuals with disabilities are able to access UTA’s public transportation a services and to comply with The Americans with Disabilities Act (ADA), it is UTA’s policy to provide reasonable service modifications when requested to do so by individuals with disabilities who, without such modification, would not be able to fully use UTA services, programs, or activities for their intended purpose. Reasonable modifications include changes, exceptions or adjustments to UTA’s rules, policies, practices, and/or procedures to ensure that all customers have an opportunity to use UTA’s programs and services. Customers with disabilities are invited to request reasonable modifications which are considered on a case-by-case basis.
In-System Modification Requests
In situations where the need for a service modification is not known in advance, customers with disabilities can make a request for an in-system service modification. To request an in-system modification, please advise transit personnel of the need for the modification. Transit personnel may ask about a rider’s ability to take a trip without a modification and they may reach out to UTA’s transit communications department for clarification. They may also direct customer’s to the ADA Compliance Officer for additional clarification. Examples of in-system modifications for UTA’s fixed route services could include a request that a bus driver position a bus to avoid an obstacle, such as snow; to be allowed to take medication while on board the bus, train, or paratransit vehicle; or for assistance with fare handling on bus or paratransit vehicles.
Pre-Arranged Service Modifications
To the maximum extent possible, customers are encouraged to reach out to UTA personnel in advance of their need for a reasonable modification to ensure sufficient time to evaluate the request and, in the case of approved modifications, communicate with the relevant UTA business units so ensure customers are able to seamlessly use UTA services.
Requests for pre-arranged modifications for UTA’s fixed route services (bus, TRAX, and FrontRunner and UTA On Demand) are handled by the ADA Compliance Officer. To see UTA’s fixed route service modification statement click here . You can access the fixed-route service modification form here . Please note that the service modification process may require an in-person meeting to better understand the need for the modification. An initial decision regarding the request will be provided by the ADA Compliance Officer. Customers who disagree with the initial decision have the option to appeal the decision to the Manager of Civil Rights.
Requests for pre-arranged modification for UTA’s paratransit service are handled by the Special Services Customer Care department. To see UTA paratransit’s service modification statement, as well as the paratransit service modification request form, click here. Please note that the service modification process may require an in-person meeting to better understand the need for the modification. An initial decision regarding the request will be provided by the paratransit Customer Care department. Customers who disagree with the initial decision have the option to appeal the decision to the ADA Compliance Officer.
