UTA’s Customer Service department is committed to provide quality information and support to customers as they use public transportation. We can help with trip planning, fare information, general questions and concerns as well as FAREPAY card assistance, lost and found, transit passes and reduced fare programs. Multi-lingual options are also offered for 240 languages and dialects.

Call, Email or Use Comment Form

General inquiries can be made Monday through Saturday from 6 a.m. to 9 p.m. and Sunday from 8:30 a.m. to 5 p.m. at (801) RIDE-UTA (801-743-3882) or at rideuta@rideuta.com.

Comment Forms

• Specific Incident
• General Comment or Question
• Fares Issue
• Safety or Security Concern
• Employee Compliment or Complaint
• Civil Rights Complaint

X

In addition, we provide limited service information and answer general questions on X (@rideuta) from 5 a.m. to 9 p.m. Monday through Saturday and 8:30 a.m. to 7 p.m. Sunday.

Sign Up to Receive Service Alerts

You can now receive text and email Service Alerts for the routes you use. Go to rideuta.com/signup to subscribe to route-specific alerts and other rider communications.

Want to learn more about Service Alerts? See Get Service Alerts Delivered to Your Phone.

Questions About Service Issues

Do you have questions about service delays, missed trips, pass-by, unplanned detours, UTA On Demand unavailability, vehicle breakdown, accidents, etc.? Call customer service to get more information. The agent will be able to provide additional details, including the estimated arrival of the next vehicle. In certain cases, where delays last more than 15 minutes, the customer service agent may be able to offer a ReConnect voucher. This limited-use voucher can help riders reach their destinations in the case of UTA service disruptions. Vouchers are provided to Lyft, Uber, or Yellow Cab/Ute Cab. See the FAQ page for more information.

Note: This a complementary program issued at the discretion of UTA customer service. If alternative service options are available, a ReConnect will not be offered. Additionally, ReConnect is not available at times or in locations where UTA’s service does not operate. UTA monitors the program for fraud and reserves the right to remove riders from ReConnect eligibility.

Lost and Found

Use our Report Lost Item Form to let us know you looking for an item you left behind.

Customer Service Office Locations and Hours

Provo Central Station - Lost and Found
701 S. Freedom Boulevard
Provo, UT 84601
(801) 227-8923
Hours: Monday-Friday, 7 a.m. to 6 p.m.

Salt Lake City - Lost and Found NEW LOCATION
3600 S. 700 W.
Salt Lake City, UT 84119
(801) 287-4664
Hours: Monday-Friday, 7 a.m. to 6 p.m.

Ogden Transit Center - Lost and Found
2393 Wall Avenue
Ogden, UT 84401
(801) 626-1207
Hours: Monday-Friday, 7 a.m. to 6 p.m.

Other Numbers

UTA Paratransit: (801) 287-7433

Guaranteed Ride Home (Eco Pass Holders Only): (801) BUS-HOME (287-4663)

UTA Transit Police: (801) 287-EYES (3937)

Crossing and Crossing Arm Issues: 1-844-887-5455 (note the crossing ID number located on the sign when reporting an issue)

TDD: Relay Service 711

* Please note that UTA does not have a dedicated TDD number. If you are deaf or hearing impaired and use either a teletypewriter (TTY) or computer equipment with TTY capability, place your telephone calls by dialing 711 (Relay Utah) and provide the operator with the number for UTA (801-743-3882).

UTA protects your personally identifiable information received at the time you submit a comment to UTA’s Customer Service department either telephonically or electronically. Comments received will be used for internal UTA purposes only. Incoming customer service comments are subject to the provisions of the Governmental Records Access and Management Act (GRAMA). As such, UTA will release any personally identifiable information only as required by law.