Tell Us How We’re Doing
UTA is partnering with the Transport Strategy Centre at Imperial College London to conduct our Annual Customer Satisfaction Survey alongside 26 other transit agencies in North America. From Tuesday, April 22, through Monday, May 19, we are surveying UTA riders about:
- Availability
- Accessibility
- Ease of use
- Reliability
- Comfort
- Safety
The surveys will provide information on how UTA is performing in serving our riders. Your voice makes a difference in shaping UTA.
There are 4 surveys, one each for bus, TRAX, FrontRunner, and Paratransit. If you use multiple services, please take the time to complete a survey for each type of service. You may complete one survey per person per UTA service (e.g., bus, TRAX, FrontRunner).
Each survey you take enters you into a drawing for a $25 Visa gift card. Two winners will be selected from the respondents of each survey. Complete a survey for more than one service to increase your chances of winning!
FrontRunner Survey
UTA conducts the FrontRunner Survey. This provides UTA with valuable insights into improving our availability, ease-of-use, reliability, comfort, and safety.
Paratransit Survey
We would like your feedback on UTA's paratransit service. Is it easy to schedule your trip? Is the service on time? Are the vehicles clean? Call us at 801-743-3882 to request an alternate format or complete the Paratransit service by phone.
TRAX Survey
Bus Survey
April 22–May 19, 2025
Do you have alternative formats for people with disabilities?
Contact Jordan DiRaddo (jdiraddo@rideuta.com)
Will I have access to the final findings?
Fall 2025
Who can I contact if I need more information?
- Jordan DiRaddo at jdiraddo@rideuta.com
How Your Voice Shaped UTA
The survey serves as a litmus test for how we’re doing and guides our Customer Experience Action Plan, which you can explore here.
Turning Feedback Into Progress
Thanks to your input last year, we’ve implemented several key improvements that are already making a difference:
- Transit App – Giving riders more control, real-time updates, and an easier way to plan trips.
- Digital signage – keeps you informed at stops and stations with clear, timely information.
- Transit Ambassador Program – Enhancing rider experience by creating more personal, welcoming, and informed interactions with riders. Our Transit Ambassadors help bridge the gap between riders and service by answering questions, offering guidance, and ensuring everyone feels seen, supported, and safe while using UTA.
National Recognition, Thanks to You
Because of your responses, UTA now ranks #2 among 26 peer transit agencies in critical areas of service:
- Safety on the Bus
- Interior Comfort
- Driver Helpfulness
- Vehicle Cleanliness